Refund & Return Policy – Fashion Key
At Fashion Key, we strive to ensure that your shopping experience is as smooth and enjoyable as possible. Our customer-friendly policies are designed to offer you peace of mind, both before and after your purchase. We encourage you to read the following terms and conditions carefully to ensure a hassle-free shopping experience.
Shipping Policy For India
– Order Handling Time: 1-2 days
– Transit Time: 4-5 days
– Delivery Time: 5-7 day
Shipping Policy For International
– Order Handling Time: 1-2 days
– Transit Time: 7-8 days
– Delivery Time: 8-10 day
Cancellation Policy
Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained .However return is possible for all orders/products.
OR
Customers can CANCEL order only before the Order has been shipped/Dispatched. After the Product/s have been shipped, The Customer CANNOT Cancel the Orders. However return is possible for all orders/products.
Refund & Return Policy
We are committed to making your shopping experience with Fashion Key stress-free and enjoyable. We’re here to support you at every step, from the moment you browse our collections to the time your order arrives. Please take a moment to review our policies below.
Before You Purchase
We encourage you to ask as many questions as you need before placing an order. Whether it’s about fabric type, design, measurements, or any other details, we’re here to help you make an informed decision. Feel free to reach out to us on WhatsApp—we’re available 24/7, 365 days a year, just a message away.
Please check real photo of product . we added real photo of every catalog on website and you will get exact same as shown as real photo.
7-Day Return Policy
We offer a 7-day return policy to ensure your satisfaction with your purchase. However, there are certain conditions under which returns will not be accepted:
– Color Difference:-Due to variations in screen resolution and lighting, there may be a 10-15% difference in color. Returns will not be accepted on this basis.
– Material or Color Preferences:-We use the highest quality materials, and all product details are clearly mentioned in the product description. Please review these details carefully before placing your order, as returns will not be accepted if you simply dislike the material or color.
– Change of Mind:-Returns will not be accepted if you change your mind after placing the order for reasons unrelated to product quality.
Customised products & Sale products & Jwellery products will not returned
Exchange Due to Size Issues
Please refer to the size chart on each product page before confirming your order. If you are unsure about your size, our team is happy to assist you in finding the perfect fit.
If you still experience size issues after receiving your order, please contact us on WhatsApp with your order number and details of the issue within 7 days of receipt. Exchanges will be handled on a case-by-case basis, depending on the availability of your size in the chosen design.
Please note:
– Size exchanges are subject to availability.
– Additional charges may apply for re-dispatch & For reverse pick up you will have to arrange reverse pick up your self and you have to pay for reverse pick up for exchange case. .
– No size exchanges will be facilitated for items on sale.
Exchange & Return Due to Damaged Products
We take great care to ensure that your order arrives in perfect condition. However, in the rare event that you receive a damaged, defective, or incorrect product, we’re here to help.
– Please contact us on WhatsApp with the details of the issue, along with a video of the product unboxing and images, within 7 days of receiving your order.
– All returns are subject to verification. Once your return request is approved, For reverse pick up you will have to arrange reverse pick up your self and you have to pay for reverse pick up for return or exchange case.
-Refund will be initiated to original payment method in 7 business days.
If you receive a defective or incorrect product, you can request a return within 7 days by contacting us at fashionkey08@gmail.com.
